Refund policy
Our 30-Day Satisfaction Guarantee
We are so confident in the quality and efficacy of our products that we offer a full 30-day satisfaction guarantee. If you are not completely satisfied with your ZILWA purchase for any reason, please contact us within 30 days of receiving your order for a full refund or exchange.
How to Initiate a Return
To request a return or refund, please contact us at zilwaofficial1@gmail.com with:
- Your order number
- The product(s) you wish to return
- The reason for your return
We will respond within 24 hours with return instructions.
Return Conditions
- Returns must be requested within 30 days of the delivery date
- Unopened products must be returned in their original, unused condition
- Opened products can be returned under our satisfaction guarantee if you are not satisfied with the results
- We do not accept returns on products that have been damaged through misuse
Refund Processing
Once we receive and inspect your return, refunds will be processed within 5–10 business days to your original payment method. We will send you a confirmation email once the refund has been issued.
Exchanges
If you would prefer to exchange your product for a different item, please contact us and we will arrange this for you, subject to product availability.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately with photos of the issue. We will arrange a free return and replacement as quickly as possible, at no cost to you.